Privacy Policy

Introduction

At Canalside Interiors, accessible from www.canalside.com.au, we’re committed to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, store, and manage your personal information when you visit our website www.canalside.com.au or interact with us online. We follow the principles set out in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where We Operate

Canalside Interiors is an Australian business based in Sydney, New South Wales, and currently sells and delivers products within Australia. Our website and marketing activities are primarily directed at customers located in Australia.

If you access our website from outside Australia, any personal information you provide to us will be handled in accordance with this Privacy Policy and applicable Australian privacy laws.

Information We Collect

Like many websites, we collect personal information you provide directly to us such as your name, email address, phone number, and delivery or billing details when you place an order, fill out a form, or contact us. We also collect technical data such as your IP address, browser type, referring pages, and activity on our website. This information helps us understand how visitors use the site and how we can continue to improve it.

We may also collect information about your purchases, enquiries, shopping preferences and interactions with us, including information collected through cookies and similar technologies.

How We Use Your Information

We use your information to respond to enquiries, process orders, deliver goods or services, and provide customer support. In accordance with our Terms and Conditions, by using our website you consent to us contacting you in relation to your interactions with us, including product enquiries, availability updates, and service related communication. We also use analytics to better understand how visitors use the site so we can improve its performance and user experience.

We may also use your information to communicate with you about our products and services, undertake marketing and advertising activities, understand your shopping behaviour and preferences across visits, improve our products and services, personalise your website experience, measure the effectiveness of our advertising, and comply with our legal and regulatory obligations.

As part of our marketing and advertising activities, we may share certain personal information, such as your email address or phone number, with third-party advertising platforms, including Google, Meta and Microsoft. Where applicable, this information may be provided in an encrypted or hashed form so that these platforms can match it with information they already hold. We use these services to measure the effectiveness of our advertising, understand customer interactions and deliver more relevant advertising.

Cookies and Website Tracking

Like most websites, we use cookies which are small text files stored on your device to remember your preferences, analyse traffic, and provide a better browsing experience. Cookies help us understand which pages are visited, how often, and how users navigate the site.

We may also use third-party analytics and advertising tools, including services provided by Google, Meta and Microsoft, to collect and analyse this data.

If you prefer, you can disable cookies through your browser settings although this may affect some functionality of the site.

In some cases, we may combine information collected through cookies or your browsing activity with other information we hold about you in order to better understand your shopping journey and preferences across visits and to improve and personalise our website and marketing activities.

Sharing of Personal Information

We do not sell or rent your personal information. In order to run our business, we may share your details with third party service providers such as delivery partners, payment processors, or technical support providers who assist us in providing our services. These providers only have access to the information needed to perform their duties and are expected to handle your data securely and responsibly.

We may also disclose personal information to service providers and platforms that assist us with website operations, email communications, cloud or data storage, analytics, marketing and advertising.

Cross-Border Disclosure

We may disclose personal information to overseas recipients where this is necessary to provide our services or operate our business, including providers of technology, IT support, marketing, advertising, analytics and cloud services.

Some of our service providers may process or store personal information outside Australia. The countries in which overseas recipients are likely to be located include, but are not limited to, the United States of America, Indonesia and the Philippines.

We take reasonable steps, having regard to the circumstances, to protect personal information disclosed to overseas recipients and to require relevant service providers to handle personal information appropriately. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee that unauthorised access, cyber incidents or data breaches will never occur.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We retain information for as long as it is required for our business operations, record keeping, or to meet legal and regulatory obligations. Where appropriate, and in accordance with applicable laws, we may take steps to de identify or securely dispose of information that is no longer needed.

Personal information may be held electronically in systems operated by us or by third-party service providers on our behalf.

Use of Artificial Intelligence

We may use artificial intelligence (AI) and other automated tools to assist us in creating or enhancing website content, including written content and imagery. Where our use of AI involves personal information, we will handle that information in accordance with this Privacy Policy and applicable privacy laws.

Access and Corrections

If you would like to access or update the personal information we hold about you, please contact us at [email protected]. We’ll do our best to respond promptly and ensure your information is accurate and up to date.

External Links and Third Parties

Our website may contain links to third party websites or include content provided by external services such as embedded videos or advertisements. Please note that this Privacy Policy does not apply to those external sites or services. We encourage you to review their respective privacy policies, as they may have different practices or offer options for opting out of certain tracking or data collection features.

Children’s Privacy

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe a person under 18 has submitted personal information to us, please contact us as soon as possible and we will take reasonable steps to address the situation.

Questions or Complaints

If you have any questions about how your information is handled or wish to lodge a privacy complaint, please contact us at [email protected]. We will consider and investigate privacy complaints and respond within a reasonable period.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal obligations.

Your Consent

Where you provide personal information to us, you consent to us collecting, using, holding and disclosing that information for the purposes described in this Privacy Policy, where such consent is required or permitted by law. You may withdraw your consent where applicable by contacting us, although this may affect our ability to provide certain products or services to you.