Terms and Conditions

*Boxing Day and Clearance Sale Conditions: Sale price as advertised. Sale applies to selected items only. Does not include delivery or assembly. Not applicable to existing orders or in conjunction with any other offer/promotion/store credit or gift card. No further discounts apply. To qualify for the sale, payment must be made in full at time of placing your order, and dispatch within 2 weeks of purchase or product availability (or storage charges will apply). Full payment by EFT/PayID may be requested. Sale prices available for a limited time (Boxing Day Sale ends 5 January 2025), subject to availability or whilst stock lasts. All sales subject to our standard Terms & Conditions. We reserve the right to vary, amend and/or cancel the sale during the promotional period.

 

  1. Acceptance
    • 1.1 Canalside Interiors, also known as Canalside (“CS,” “we”), owns and manages the website www.canalside.com.au (the “Website”). These Terms and Conditions govern the use of the Website, any other direct communication channels, and the terms of sale in the supply of goods or services to a customer (“Terms”).
    • 1.2 By placing an order, paying a deposit, or making any payment to CS, you acknowledge that you are over 18 years old, have authority to do so, and have read, understood, and agreed to these terms and conditions.
    • 1.3 Orders are placed directly with CS through email, phone, in-store, or via the website (if available).
    • 1.4 CS reserves the right to update these terms without notice, and your continued engagement constitutes acceptance of any updated terms.
    • 1.5 All users are responsible and legally liable for their activity, behaviour, use of, and conduct related to the purchase and any associated services.

  2. Placing an Order and Payment
    • 2.1 An invoice constitutes a contract of sale, consisting of an offer, acceptance, and consideration, which protects both parties from default. Consideration occurs when payment is made upon the acceptance of an offer, indicating acceptance of all terms outlined here.
    • 2.2 All items remain the property of CS until full payment in cleared funds has been received and confirmed by CS, and dispatch has been completed. CS requires a 50% deposit (or amount as otherwise agreed) to secure stock, and cleared payment is required prior to dispatch. Payments must be cleared into the nominated CS bank account for confirmation.
    • 2.3 CS retains the right to refuse dispatch if full payment has not been received. If payment is not made within the agreed timeframes, CS may impose storage fees (see Storage Charges,) or cancel your order (see Default in Payment).
    • 2.4 Occasionally, items may be out of stock or subject to lead times (e.g., pre-orders). Estimated lead times are approximate and subject to change and delays. In rare instances, an item may be sold out or become unavailable after an order is placed, despite showing as in stock. CS will promptly notify customers and offer the options to wait for restocking, choose an alternative, or receive a full refund.
    • 2.5 CS reserves the right to decline or cancel orders (or part thereof), refund any payments made, at its discretion at any time, even after consideration. (e.g. withdrawing an offer or cancelling an order). CS may perform additional payment security checks and/or nominate a payment method.
    • 2.6 Once an order is ready and full payment has been cleared, items must be dispatched within 14 days (or as otherwise noted on the invoice). If dispatch is delayed beyond this period due to customer unavailability, storage charges will apply (see Storage Charges).
    • 2.7 Delivery, assembly, and/or installation fees are not included unless expressly stated on the invoice. Dispatch is available within Sydney and select service areas. For areas outside our service zone, please refer to the Pickup section.
    • 2.8 Customers are advised that insurance for goods in transit is not included in the purchase price. Customers should arrange their own insurance if desired.

  3. Cancellations, Returns, and Refunds
    • 3.1 CS does not accept cancellations or returns for change of mind. No order may be cancelled, modified, returned, or deferred without the prior written consent of CS.
    • 3.2 If at its discretion CS consents to any cancellation, modification, deferral, or return, the customer will be liable to reimburse CS for all losses, including loss of profits. Full loss of any payments will be incurred for any cancellations. At its discretion, CS may consent to a restocking fee, which shall not be less than 25% of the invoiced value of the goods.
    • 3.3 All return costs, including transportation and handling, are the customer’s responsibility and strictly at the customer’s expense. Approved returns must be in original condition and packaging, including all documentation. CS reserves the right to reject returns if documentation (e.g., invoices, delivery dockets, consignment note) is missing or if the item has been used.
    • 3.4 CS does not offer refunds unless previously arranged and approved by CS. All refund approvals are at the sole discretion of CS, and any approved refunds may be subject to deductions for restocking or other administrative fees.
    • 3.5 If the customer refuses to accept the goods upon delivery, any payments already made by the customer will be forfeited, and CS reserves the right to recover any outstanding funds.
    • 3.6 Custom orders (items made to specific sizes or customer specifications) cannot be returned due to incorrect ordering. CS is not responsible for issues arising from customer-provided designs.
    • 3.7 No returns, cancellations, refunds, or exchanges on floor-stock, ex-display, and clearance items which are purchased in “as is” condition.

  4. Delivery, Access, and Size Constraints
    • 4.1 Delivery is arranged through third-party carriers and is available within Sydney (some areas may not be included). Delivery is limited to ground floor, easy access, and no stairs, unless otherwise specified in writing by CS.
    • 4.2 It is the customer’s responsibility to ensure that ordered items will fit through all necessary spaces, including but not limited to doorways, hallways, stairways, lifts, and around corners. Customers must confirm that the items are capable of safe and reasonable delivery and access.
    • 4.3 Customers must inform CS of any delivery constraints (e.g., stairs, lifts, doorways, landings, tight corners) prior to dispatch to assist in delivery pricing and scheduling with the carrier. Additional costs may be involved if such constraints are not disclosed in advance.
    • 4.4 Informing CS of any access or delivery constraints does not absolve the customer of responsibility for ensuring access. CS will not accept returns, cancellations, or refunds for products that cannot be delivered or installed due to size or access issues. Customers are strongly advised to measure all access points before placing an order to avoid such issues.
    • 4.5 CS reserves the right to impose additional delivery charges if access constraints are not disclosed or if a delivery fails due to these constraints.
    • 4.6 CS will not be held responsible for any damage caused by third-party carriers during delivery, and CS cannot be held liable for any indirect, special, or consequential loss or damage arising in any way in relation to the delivery.
    • 4.7 Delivery, assembly, and/or installation fees are not included unless expressly stated on the invoice. Delivery does not include services such as moving existing furniture, fixing items to walls, leveling items, floor protection, or removing packaging materials unless specifically arranged and quoted in advance.
    • 4.8 CS reserves the right to nominate the day and time for delivery of items. Unforeseeable circumstances may impact delivery within the agreed timeframe. If delivery cannot occur within the agreed timeframe due to the customer’s unavailability, additional fees may apply. CS may also charge storage fees for holding items beyond 14 days (see Storage Charges).
    • 4.9 If the customer is unable to accept delivery when the carriers arrive (e.g., not at home, insufficient or difficult access), CS may accept the return of the item strictly at its discretion. The return cost will be charged to the customer, and it may exceed the original delivery charge. Additional costs may also be added by the carrier, including time charges and re-stocking fees (see Cancellations, Returns, and Refunds).
    • 4.10 Cancellations or changes to delivery arrangements made within 48 hours of the scheduled delivery time will incur a minimum cancellation fee of $99, inclusive of GST.
    • 4.11 Items are quality controlled before dispatch; therefore, some items may be dispatched un-boxed, un-wrapped, or un-packaged.

  5. Pick Up
    • 5.1 Customers will be contacted when items are available for dispatch to arrange any outstanding payments and a pick-up date. If the customer is unable to pick up within 14 days (or as otherwise noted on the invoice), storage charges will apply (refer to the Storage Charges section).
    • 5.2 Pick up by the customer (or their agent/carrier) is available by prior appointment only.
    • 5.3 CS bears no responsibility for damaged items during transit, and under no circumstances is CS responsible for any shipping charges or associated costs once the item has been picked up.
    • 5.4 It is the customer’s (or their agent’s/carrier’s) responsibility to inspect items upon pick-up. Inspection must occur before loading or handover, including if items are wrapped or boxed.
    • 5.5 Once items are released from CS’s warehouse, CS takes no responsibility for any damage to the items, products, property, or vehicles, including but not limited to damage caused during transport or mishandling.
    • 5.6 As items undergo quality control prior to dispatch, some items may be dispatched un-boxed, un-wrapped, or un-packaged. It is the customer’s (or their agent’s/carrier’s) responsibility to have their own blankets/gear to protect the items during transit.
    • 5.7 CS does not service all locations. If the customer is located outside of CS’s Sydney service areas, they are considered a Pick Up customer.
    • 5.8 If the customer is located outside of CS’s Sydney service areas, the customer is responsible for nominating and paying for their own carrier, shipping costs and all associated costs, including shipping costs in any direction for any reason, including but not limited to support, warranty, fault claims, damage.

  6. Storage Charges
    • 6.1 All items must be dispatched within 14 days of availability, unless otherwise noted on the invoice. Storage fees of 10% of the invoice total per week will apply if dispatch is delayed beyond this period.

  7. Damaged Goods
    • 7.1 Customers must inspect items upon receipt. Any visible damage must be reported immediately to the carrier and to CS. Failure to report upon receipt, may result in the item being considered accepted as is, or damaged after receipt.
    • 7.2 All documentation, including invoices, delivery dockets, and consignment notes, must be retained as claims might need to be made against freight carriers. If any documentation is missing, CS reserves the right to refuse claims.

  8. Warranties
    • 8.1 Products purchased from CS come with a 12-month structural warranty as a voluntary promise from Canalside Interiors, designed to provide peace of mind. This warranty covers core defects in production or materials.
    • 8.2 Additionally, products purchased from CS come with consumer guarantees that cannot be excluded under Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. They are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
    • 8.3 The warranty applies only to the original purchaser and/or delivery location and is non-transferable. The warranty begins from the date of the invoice, and if a replacement item is provided under the warranty, the original warranty period remains unchanged.
    • 8.4 Warranties are for items used for reasonable indoor domestic purposes and exclude items used for commercial reasons unless explicitly stated.
    • 8.5 CS does not imply that warranty, repairs or assessments are an on-site service. Most items carry a ‘back to base’ warranty, meaning, in the event of a warranty claim, it is the customer’s responsibility to return the item (or component) back to CS’s warehouse in Alexandria for assessment and/or remedy at their own cost in all directions.
    • 8.6 For pick-ups, including those from areas outside CS’s Sydney service areas, customers may be required to complete a form confirming their understanding and agreement, that all shipping charges (both directions) and any associated costs, including warranty or fault claims, must be covered by the customer at their cost, with no exception. If the customer does not agree with this, do not proceed with an order. CS reserves the right to not release order for dispatch until this form has been completed and received.
    • 8.7 CS does not provide any warranty that items are fit for any particular purpose unless explicitly noted on the invoice.
    • 8.8 If a product is out of warranty, customers are liable for any expenses incurred after the warranty period has expired.
    • 8.9 If, at the discretion of CS or the manufacturer, an item is to be repaired, returned, or replaced, CS or the manufacturer does not guarantee an on-site service or return delivery service.
    • 8.10 For all returns, including repairs, items may need to be returned to CS’s warehouse at the customer’s cost, with valid documentation.
    • 8.11 To make a warranty claim, the customer must stop using the product and notify CS in writing (via email) within the warranty period. Proof of purchase, details of the defect, and circumstances under which the defect appeared, along with any other relevant communications, must be provided.
    • 8.12 CS will assess whether the item is faulty and, if determined faulty under reasonable assessment, will provide a remedy (repair, return or replacement) at its discretion.
    • 8.13 CS does not guarantee an exact timeframe for resolution but will aim to address any warranty claims within a reasonable period.
    • 8.14 Repairs or replacements will be made if, in the judgment of CS or the manufacturer, there are defects in materials, workmanship, or finish under normal use. This excludes damage resulting from transport or handling, misuse, improper installation, modifications, neglect, accidents, or any other cause not related to defects in materials or workmanship.

  9. Exclusions
    • 9.1 The warranty does not cover:
      • 9.1.1 Normal or fair wear and tear.
      • 9.1.2 Issues arising from abnormal use, negligence, or abuse, including (but not limited to) inadequate or improper maintenance, exposure to water, direct sunlight, salt air, chemicals, accidents, or any use for which the item was not designed.
      • 9.1.3 Levelling and packing out items on floors after dispatch.
      • 9.1.4 Anchoring items to walls.
      • 9.1.5 Any surface, decoration, fabric, cracks, or finish of an item unless explicitly covered under warranty.
      • 9.1.6 Variations in colour, texture, or finish caused by exposure to the local environment, including fabrics, leathers, stones, finishes, and timbers.
      • 9.1.7 Fabric, leather, cane, wicker, or rattan items unless explicitly stated in the terms of sale.
      • 9.1.8 Freight, call-out fees, labour, and other costs associated with making a claim under this warranty when the claim is invalid.
      • 9.1.9 Failure by the customer to maintain the item and its components according to the care recommendations.
      • 9.1.10 Items exposed to extreme conditions such as chemicals, acids, solvents, dyes, corrosive materials, ink, body fluids, moisture, incorrect cleaning techniques, placement outdoors, proximity to heat (e.g., heaters, fireplaces), cold (e.g., air conditioning), humidity (e.g., wet areas), or direct sunlight.
      • 9.1.11 Any work, assembly, repair or installation carried out by a contractor or third party not approved in writing by CS.
      • 9.1.12 Items used for commercial purposes (e.g., business, industrial, hospitality, or any non-residential use) unless explicitly stated.
      • 9.1.13 Floor-stock, ex-display, and clearance items purchased in “as is” condition.
      • 9.1.14 Items that have not been used indoors, as all products sold by CS are not manufactured or intended for outdoor use unless explicitly stated.

  10. Variations
    • 10.1 As all items are handmade, variations may exist between each item. Colours, finishes, and textures between items may vary slightly from one shipment to another and from the photographs displayed on the website.
    • 10.2 Items from different shipments, when photographed in different lighting and viewed on various device screens, may show variations in colour. These variations are natural and do not constitute a defect or a reason for a return or refund.
    • 10.3 It is the customer’s responsibility to review and ensure they are satisfied with the quality, style, and finish of items prior to placing an order. Items ordered without prior inspection (e.g., online, phone or via email) are subject to our change of mind policy, and CS does not provide refunds or compensation for items that do not match customer expectations based on photos or descriptions alone. Items are quality controlled before dispatch to ensure they meet acceptable standards for style, finish, and price range within the market.

  11. As Is Condition
    • 11.1 Floor stock, ex-display, and clearance items are sold in “as is” condition. These items cannot be cancelled, restocked, or refunded. A structural warranty applies only to the frame or internal structure of these items and excludes any surface, decoration, fabric, cracks, or finish.
    • 11.2 It is the customer’s responsibility to inspect these items prior to purchase. Acceptance or cancellation of “As Is” purchases is at the sole discretion of CS, and once accepted, no returns or refunds will be granted.

  12. Risk, Remedies, Liability, and Compliance
    • 12.1 CS is not liable for any indirect, special, incidental, or consequential loss or damage arising in any way related to the product(s), including shipment, handling, storage, accidents, misuse, or abuse. CS's liability is limited to the remedies stated in these terms, and the customer’s rights are restricted to those outlined under Australian Consumer Law.
    • 12.2 CS’s liability is limited to the remedies stated in these terms being repair, return, replacement, or credit at its discretion and shall not exceed the total price paid for the purchase of the item under these terms.
    • 12.3 Compliance with all applicable legal, regulatory, and safety requirements is the sole responsibility of the customer. CS does not verify or guarantee that products meet these requirements. It is the customer’s obligation to ensure that any items purchased comply with all applicable local, state, and federal regulations before placing an order.
    • 12.4 The customer indemnifies CS against any loss or damage to property, injury, or death resulting from any negligent act, omission, wilful misconduct, or breach of obligations arising from these terms.
    • 12.5 CS is not liable for any loss or damage, including items being unavailable for use, beyond the remedies stated in these terms. CS is not responsible for incidental, indirect, special, or consequential damages associated with the use or performance of the items, even if such damages were foreseeable.
    • 12.6 Errors or omissions, including but not limited to typographical errors, clerical mistakes, product information inaccuracies, quotations, prices, acceptance of offers, invoices, or other documents or communications from CS, may be corrected without liability on the part of CS.
    • 12.7 Any repair, modification, or alteration performed by a party other than CS or its approved agent voids CS’s liability and any applicable warranties.

  13. Assembly
    • 13.1 CS will carry out any work specified on the invoice only. Additional work discovered during delivery, assembly or installation will be charged separately.
    • 13.2 The customer is responsible for preparing the installation area, such as clearing furniture and rolling back carpets if necessary. CS does not cover damage caused by the removal of old fixtures unless specifically agreed upon in the quote.
    • 13.3 Any additional services, such as fixing items to walls or floor protection, must be arranged separately and are not included in standard delivery or assembly fees.

  14. Trade, Wholesale, and B2B Customers
    • 14.1 For Trade, Wholesale, or Business to Business (B2B) customers (“Trade Customer”), CS may offer discounts (“Trade Pricing”) at its discretion.
    • 14.2 All trade orders must be placed in writing via email or through the CS website (if available).
    • 14.3 Payments for trade orders must be made by bank transfer only.
    • 14.4 The relationship between CS and the Trade Customer is direct, and all invoicing and correspondence (both pre- and post-sale) must occur directly with the Trade Customer, not with their clients or third parties.
    • 14.5 Trade Customers are solely responsible for payment of items, not their clients or any other third party.
    • 14.6 Trade Pricing is exclusively for the Trade Customer and cannot be extended to their clients or third parties. Trade Pricing is not retroactive and cannot be applied to previous orders.
    • 14.7 It is the responsibility of the Trade Customer to ensure that items are suitable for their requirements and purposes (e.g., size, finish, access). The Trade Customer is liable for any additional or associated costs, including approved cancellation or restocking fees, that may arise.
    • 14.8 Given the structure of Trade Pricing and discounts, CS expects that Trade Customers have the knowledge, experience, and resources to:
      • 14.8.1 Assist and accompany their clients at all stages, including research, discussion, ordering, pickup/delivery/dispatch, and warranty processes.
      • 14.8.2 Address and resolve any minor issues that may arise, as Trade Customers are expected to have relevant industry experience.
      • 14.8.3 Return items at their own cost for any service or warranty claims, adhering to a ‘back to base’ policy at their shipping cost.
    • 14.9 If CS determines that a Trade Customer has breached any of these terms, CS reserves the right to withdraw any trade discounts provided or invoiced, without voiding the contract of sale or releasing either party from their contractual obligations. The Trade Customer agrees to pay any balance outstanding if a discount is withdrawn, including for guarantee or warranty claims.

  15. Promotional Information
    • 15.1 CS may send promotional information electronically. Customers making enquiries instore or via the website are automatically subscribed to receive these updates. Opt-out options are available at any time by contacting CS.

  16. Confidentiality
    • 16.1 All design concepts, estimates, invoices, and pricing are confidential. Disclosure to third parties not directly related to the project is prohibited without written consent.

  17. Default in Payment
    • 17.1 If the customer defaults on payment, they agree to reimburse CS for all costs related to debt recovery.
    • 17.2 CS reserves the right to cancel an order and retain all deposits and payments if the required balance payments have not been received by the specified due dates or if orders have not been dispatched by the due dates.

  18. Materials and Manufacturing Constraints
    • 18.1 CS’s ability to supply goods depends on the availability of raw materials. Delays may occur, and CS is not liable for any such delays or changes in material quality.
    • 18.2 CS makes no express promises regarding the availability of specific materials and takes no responsibility for variations in colour or texture that may occur.

  19. Force Majeure
    • 19.1 CS shall not be liable for any delay or failure to perform its obligations under these terms if such delay or failure is caused by circumstances beyond its reasonable control. This includes, but is not limited to, acts of God, natural disasters, war, terrorism, strikes, lockouts, industrial action, government actions, or other events beyond the control of CS.
    • 19.2 In the event of such circumstances, CS shall be entitled to a reasonable extension of time to perform its obligations under these terms.

  20. Privacy
    • 20.1 CS uses standard encryption to keep your personal information secure throughout the communication, payment, and ordering process. CS does not store your credit card information and will not be liable for any damages or losses caused if your details are used fraudulently.
    • 20.2 CS needs to collect, use, and store some personal information when you communicate with us, make a purchase, or engage in any transactions. This information is used to process orders, coordinate delivery, and manage communications effectively. Please view our Privacy Policy for more detailed information on how we collect, use, and protect your information.

  21. Consent
    • 21.1 If you upload or share photographs, audio or video recordings, reviews, comments, or testimonials (“Content”) that include any of our products or services, and use them on a website or tag, mention, or refer to CS via social media, you consent to give CS the right to use this Content in its marketing materials, on its website, or on social media platforms.
    • 21.2 CS reserves the right to request the removal of any Content (including on third-party sites) and may pursue costs and/or legal action at its discretion if it believes that you have not acted in good faith, have breached copyright, trademark, intellectual property, or other rights (including associated third-party rights), or have not complied with relevant laws or regulations. You must have all necessary permissions before uploading Content and indemnify CS against all claims arising from the publication of such Content.
    • 21.3 CS reserves the right to remove or request the removal of any incorrect, inaccurate, or misleading Content, including Content believed to be solicited by others if they have not directly experienced CS’s products or services.
    • 21.4 CS’s website or communications may link to third-party websites not owned or operated by CS. CS is not responsible for the content or terms and conditions of these external sites, and it is recommended that you review their policies independently.
    • 21.5 CS reserves the right (at its sole discretion) to pre-screen, review, flag, filter, modify, refuse, or remove any or all Content from its website or social media. Please contact CS if you find any objectionable content.

  22. Copyright and Trademark
    • 22.1 All material contained within the CS website, communications, and print is the copyright of CS, except where credit is given to other parties. Permission must be sought from CS to publish or reproduce material.
    • 22.2 Under Australian and international law, the material on the CS website, including all pages, graphics, and services, is subject to copyright. You must not:
      • 22.2.1 Use any copyright-protected material, such as images or Content, unlawfully or without written approval from CS.
      • 22.2.2 Pass off or reuse CS’s Content as your own.
      • 22.2.3 Use the CS name, logo, or trademark without prior written consent from CS.

  23. Unacceptable Content
    • 23.1 You are prohibited from posting or uploading any Content on the CS website (or any associated website or social media platform) that:
      • 23.1.1 Violates any laws or is false or misleading.
      • 23.1.2 Is threatening, abusive, defamatory, obscene, or indecent.
      • 23.1.3 Interferes with the proper functioning of the CS website.
      • 23.1.4 Uses any automated means (e.g., robot, spider, scraper) to access the website and collect content for any purpose without express written permission from CS.
      • 23.1.5 Copies, modifies, distributes, harvests, or collects information about others, including email addresses, without their consent.
      • 23.1.6 Infringes any third-party rights, including copyright, trademarks, or other intellectual property rights.
      • 23.1.7 Distributes viruses or any other technologies that may harm the website, the interests, or property of CS or its users.
      • 23.1.8 Bypasses measures used to prevent or restrict access to the CS website.

  24. Governing Law
    • 24.1 These terms and conditions are governed by the laws of New South Wales, and any disputes will be subject to the jurisdiction of its courts.
    • 24.2 If any provision of these terms is found to be invalid, illegal, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The validity and enforceability of the remaining provisions of these terms shall not be affected.